Refund & Cancellation Policy

ByeBud is provided by Origin Collective Limited (company number 16566341).

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel a purchase of digital content without giving a reason.

Because ByeBud unlocks your full results immediately after payment, you will be asked to confirm at checkout that you want immediate access and that you understand you lose your 14-day cancellation right once the content is unlocked. If you do not confirm this, we cannot provide immediate access to the full results.

ByeBud Track subscription ($7.99/month)

14-day cancellation right: when you first subscribe, you have 14 days to cancel. If you cancel within those 14 days, contact us and we will refund your first payment, minus a proportionate amount for the days you used the service. This right applies to your first subscription payment, not to later monthly renewals.

Cancelling at any time: click "Cancel subscription" in My Account and confirm. That's all. You won't be charged again, and you keep access until the end of the month you've already paid for. We don't give partial refunds for the rest of a month you've started, except as described above or where the law requires it.

Failed payments: if a monthly payment fails, we try again automatically. If it still fails, your subscription ends and Track features stop. You can subscribe again whenever you like.

If you experience a technical fault (for example, payment taken but results not unlocking), contact us via our contact page and we will investigate and refund you if the service was not provided as described.

This policy does not affect your other statutory rights under the Consumer Rights Act 2015.